[Craig Brass]

Because you will likely want your users all to go to the front end of your application and never actually use Kayako's, you will need to modify the links in emails. Follow the steps below to do so.

1. Inside Kayako, go Admin CP -> Templates -> Manage Templates -> Tickets -> email_autoresponder.

2. Find :-

<a href="<{if $iswhmcs == false}><{$swiftpath}>index.php<{else}><{$_swiftpath}>viewticket.php<{/if}>?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{if $iswhmcs == false}><{$swiftpath}><{else}><{$_swiftpath}><{/if}></a>

and change it to something like :-

<a href="http://www.yourdomain.com/?section=helpdesk&page=viewsubmittedticket&ticketid=<{$ticket[ticketid]}>"></a>

depending on how you have integrated with. Basically, just put the URL and use <{$ticket[ticketid]}> to print out the Ticket ID.

3. Optionally, you can add the URL to email_staffreply and email_autoclose.