Craig Brass Systems Forum: Firefox Plugin in Linux, cannot Add Notes, Transfer Tickets - Craig Brass Systems Forum

Jump to content

Help

Page 1 of 1

You cannot start a new topic
You cannot reply to this topic

Firefox Plugin in Linux, cannot Add Notes, Transfer Tickets

#1
hosdes

Posted 06 July 2010 - 06:07 PM

Member

Group: Members
Posts: 10
Joined: 06-July 09

We are using
firefox: Firefox/3.0.14, Mozilla/5.0
Linux: centos 5.4
latest firefox kayako plugin

When I login to one of the staff account in windows using firefox 3.6.6. and window 7 I have no problems add notes or transferring tickets.

When our tech logins into the same staff account but on his system (above), he cannot add notes or transfer tickets.

Please let us know how to solve this.

#2
Craig Brass

Posted 07 July 2010 - 06:35 AM

Staff - Managing Director and Chief Software Architect

Group: Management
Posts: 349
Joined: 17-January 07

Hello,

Our Firefox application is just a ticket notifier. It doesn't control replying / transferring / adding notes to tickets. If this is happening, it is a Kayako issue.

Out of interest, what error do you get when you try to add a note, etc?

Best Regards,

Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems