[bluewebco]

Hi,

I am able to use the API in order to create a ticket using a customer's details. However, from a staff aspect, whereby we'd like to initiate a ticket whilst on the phone to a customer, what is the correct way to do this?

Thanks in advance,

Rols.

[Guilherme]

Hi,

From STAFF, you should you work with another API.
Maybe: http://www.kayako.co...l/kayakomobile/

We want some one to developed in C#.NET 2008 the SOURCE CODE for

Login Method And Get the Ticket Method
http://forums.kayako...009/#post114789

But no one has been intested..

I think i'm going to post a project at getafreelancer.com

Guilherme

[Craig Brass]

Guilherme is correct. This is for customer front side integration, not staff side.

[bluewebco]

Hello,

Thanks for your replies. I need to do this in PHP. Is that possible?

Thanks,

Roland

[Craig Brass]

Roland,

Anything can communicate with the API really but you may be best waiting on V4 as this will include all the functions of our API + staff functions.

[devlayer]

Craig Brass, on 20 February 2010 - 03:40 PM, said:

Roland,

Anything can communicate with the API really but you may be best waiting on V4 as this will include all the functions of our API + staff functions.

Hi.

First of all, I think your API is amazingly useful. Thank you for contribute and convincing Kayako staff for including it in their next version.

p.s.
Do you maybe know if troubleshoot, news and download sections will also be included in API or just tickets and knowledgebase? And do you maybe know approx. time frame of the release?

[Craig Brass]

As Kayako will include this in V4 due out in the next few months, I doubt we will be including these. Hopefully, they will be included in the V4 API.