[catnipper]

Thank's for the great work - this will save me quite some time!
I have currently just two issues:

1. Using soapUI-3.0 on Mac OS X
When I submit a ticket through SOAP the autoresponder does not include the queue prefix. Still the ticket displays in the proper queue. Using email to create a ticket does work fine.

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:kay="kayako_integration_api" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
   <soapenv:Header/>
   <soapenv:Body>
      <kay:submitTicket soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
         <user xsi:type="xsd:string">admin</user>
         <password xsi:type="xsd:string">superpassword</password>
         <email xsi:type="xsd:string">frank.hirsch@mac.com</email>
         <departmentId xsi:type="xsd:int">11</departmentId>
         <priorityId xsi:type="xsd:int">1</priorityId>
         <fullName xsi:type="xsd:string">Nexum</fullName>
         <subject xsi:type="xsd:string">SOAP</subject>
         <message xsi:type="xsd:string">This ticket has been created using a SOAP UI</message>
         <sendAuto xsi:type="xsd:boolean">1</sendAuto>
         <passType xsi:type="xsd:int">1</passType>
         <pass xsi:type="xsd:string">i dont know what this is...</pass>
      </kay:submitTicket>
   </soapenv:Body>
</soapenv:Envelope>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:tns="urn:kayako_integration_api">
   <SOAP-ENV:Body>
      <ns1:submitTicketResponse xmlns:ns1="kayako_integration_api">
         <ticketSubmission xsi:type="tns:ticketSubmission">
            <id xsi:type="xsd:int">44</id>
            <mask xsi:type="xsd:string">44</mask>
         </ticketSubmission>
      </ns1:submitTicketResponse>
   </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

2. Feature request retrieving tickets
The second question I have is a feature request: I created two LoginShares for Zimbra (staff) and SugarCRM (users). Users will be assigned to groups depending on their related SugarCRM account. Now I would like to be able to retrieve all tickets for a number of email addresses. Would it a good idea to ask to officialy extend "email" in "getSubmittedTickets" to an array?