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Ticket Submitted, Not Visibile in SupportSuite

#1
User is offline   bluewebco 
Posted 03 February 2010 - 05:11 PM

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Hello all,

Firstly, thanks to the CBS guys for building the API in the first place.

I've implemented it in a couple of basic instances - getting ticket details per user and now creating a ticket. However, although the submitTicket function is returning positive, with ticket ID and mask and an autoresponder email is received, the tickets are missing.

The ticket shows up in the database but cannot be found in the helpdesk itself. Searching for the ticket, viewing all, entering the bare ticket ID in the URL brings no results. The only difference I can determine in the swtickets table entry is that the API created tickets have no mailqueue ID. Changing this makes no difference.

Can anyone offer any advice?

Many thanks,

R.
The Blue Web Company
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#2
User is offline   Craig Brass 
Posted 03 February 2010 - 09:43 PM

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The only thing I can think of is the email address assigned to the tickets is not assigned to the user long in.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#3
User is offline   bluewebco 
Posted 04 February 2010 - 11:34 AM

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View PostCraig Brass, on 03 February 2010 - 09:43 PM, said:

The only thing I can think of is the email address assigned to the tickets is not assigned to the user long in.



I'd checked that, but it made me wonder... I'd selected the department ID for live support, rather than tickets. So, now working fine! Thanks for your help Craig.
The Blue Web Company
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#4
User is offline   Craig Brass 
Posted 04 February 2010 - 12:20 PM

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Great stuff. Glad the issue is resolved.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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