[Iridion]

Hi all,

i got a weird problem while integrating the integration api.

well, i don't know to start... first of all... its a great piece of code and is running fine so far.
I got the problem that i have an user which has via API only 6 Tickets but when looking for this user in eSupportSuite he has 11 Tickets.

Where are the other 5 Tickets of this user?

I checked the user and the tickets themselves and found out that the first ticket of this user has been created on jan 6th 2009, the user account itself has been created on sep 25th 2009.
In the list of ticket i got via getSubmittedTickets i only get tickets starting on sep 25th 2009. On the other side in the eSupportSuite i can see all Tickets belonging to this user.

Maybe i misunderstand anything here, but i thought it is worth to mention here, because it may be a bug in the API?
Any Suggestions?

TIA,
Iridion

[Craig Brass]

Hello,

Nice to see you are making use of our API.

Can you check and see which email address each of the tickets are assigned to for me please? It will help me determine what is causing the problem.

[Iridion]

Hello,

yes using your API is great and works fine except the described problem.

So each of the tickets has the same emailaddress like the others, but the only difference i can make out is that the tickets before sep 25th 2009 have an other name than the tickets after sep 25th.
Due to the fact that all tickets have the same address, i created this topic because i don't understand it.

TIA,
Iridion

Craig Brass, on 25 December 2009 - 10:00 PM, said:

Hello,

Nice to see you are making use of our API.

Can you check and see which email address each of the tickets are assigned to for me please? It will help me determine what is causing the problem.

[Craig Brass]

Hello,

I have done some tests and have been unable to replicate this bug at all.

The only thing I can think of is you are only setting it to pull 6 tickets from the API at a time maybe?

If you like, we can take a look but this is not something we can do free. Please submit a ticket at http://www.craigbras...s.com/helpdesk/ if you wish.