Craig Brass Systems Forum: Ticket mask - Craig Brass Systems Forum

Jump to content

Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

Ticket mask

#1
User is offline   ovidiub 
Posted 13 October 2009 - 10:41 PM

  • Member
  • Pip
  • Group: Members
  • Posts: 1
  • Joined: 07-October 09
Hi,

Is it possible to obtain Ticket details (ticket id) based on Ticket mask ? Assuming that my application is parsing an e-mail to extract Ticket mask from Subject header, but sender of mail might not be ticket owner, I cannot use getSubmittedTickets() to retrieve a list of tickets since sender email might not be ticket owner. Also, getSubmittedTicket function requires both email and ticket id, but not Ticket mask. I guess it would require a new API function: getSubmittedTicket($user,$pass,$ticketMask), right ? Thank you!

Regards,
Ovidiu
0

#2
User is offline   Craig Brass 
Posted 15 October 2009 - 07:06 AM

  • Staff - Managing Director and Chief Software Architect
  • PipPipPip
  • Group: Management
  • Posts: 349
  • Joined: 17-January 07
Not currently, no. You would need to modify the API to do this.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
0

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users