[WSMC511]

I am a longtime Kayako and eSupport Support Suite Live Response user. I tried to follow all of the setup instructions the best I could. Here is the error message I get "Error: Invalid server response. You may need to add content type code."

This is what I have done.
1. Installed OTA version 1.0.3 Build Date 7th July 2009.
2. Name: Auto PlusXP Live Support (same as I have on my live response software)
3. URL: "http://www.support.rebsi.com" (try it out)
4. Username: (used my staff / admin Kayako login username)
5. Password: (used my staff / admin Kayako login password)
6. Background Checking: (set to 15 minutes) was not sure about this.

Another thing, I have the blue boarder background surrounding the application. I found on your forum the other post and following the link and instructions for disabling the compatibility mode, restarted the application but it is still the same.

Please advise,

Johnny

[Craig Brass]

Hello Johnny,

See http://forums.kayako.com/f52/blackberry-ti...t-kayako-22099/

For the first issue, implement step 1 of Connection Problems. If this does not work, please follow the last connection problems step and send a log to me via the help desk.

For the second, "Anyone using the BlackBerry Storm and having a grey background around the actual application is running it in compatibility mode. http://www.rimarkable.com/blackberry-storm...patibility-mode details this problem and how to stop it happening."

[WSMC511]

Craig,

Thanks for your assistance thus far. My new error is "Error: Session expired. Please disable IP session checking."

I have searched your forum and could not find anything on this topic. I looked all around the browser settings on my blackberry and could not figure it out. I do not know if it is a blackberry or kayako issue at this point.

thanks,

Johnny

[Craig Brass]

Point 2 on http://forums.kayako.com/f52/blackberry-ti...t-kayako-22099/ under connection issues will fix this.

[WSMC511]

Craig,

Thanks for a great product and your assistance. Everything is working great. How do you view page 2,3,4 etc on a Storm? Can not figure it out and looked in your forum and can not find anything on it.

Thanks,

[Craig Brass]

Hello,

A build will be released in a few days to resolve this.

[Craig Brass]

Dear Johnny,

I have emailed you a test build via email.