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Livesupporto on mac

#1
User is offline   Ste73 
Posted 14 July 2009 - 04:08 PM

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Hi and congratulations for your extension !!!

just a couple of questions:

1) on my mac osx leopard (ffox 3.5) livesupport does not work (if i use support suite application for windows on a windows machine it works)

2) any way to have a preview of ticket (even only subject could be ok) simply clicking on the bar? wink.gif
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#2
User is offline   Craig Brass 
Posted 15 July 2009 - 05:58 AM

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Hello,

1. I will test this out today when I get into the office where my test Mac is.

2. Sadly not. The API in Kayako does not support it.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#3
User is offline   Craig Brass 
Posted 16 July 2009 - 02:09 PM

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Sorry for the delay on this. I have now tested on a Mac and it works fine for me.

In what way does it not work for you?
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#4
User is offline   XSV 
Posted 21 July 2009 - 01:14 AM

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Hi,

I'm running on OSX 10.5.7 and FF 3.5.1 and installed this today so this seemed like a good thread to post this in.

Everything seems to be working except the live support icon on the site does not show as online when logged in, in fact, it shows as offline no matter what I have the status set to. Is this a current bug or am I missing a setting option somewhere?


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#5
User is offline   Craig Brass 
Posted 21 July 2009 - 07:06 AM

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Do you see visitors in the visitor view window?
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#6
User is offline   XSV 
Posted 21 July 2009 - 07:28 AM

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QUOTE (Craig Brass @ Jul 21 2009, 08:06 AM) <{POST_SNAPBACK}>
Do you see visitors in the visitor view window?


Yes, I can see the visitors hitting the site in the preview window, but the icon on the site will not change to online/green. I have installed and used the LiveResponse option from sourceforge and that one changes the icon to show as online, but there are limitations with that one so I wanted to try out your version. One thing that is different between the two is that LR uses the staff URL for login and I noticed yours specifies to use the client login URL.

Thanks.
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#7
User is offline   Craig Brass 
Posted 21 July 2009 - 07:46 AM

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Your URL should be like http://www.yourdomain.com/helpdesk/

If you like, you can PM me some test login details to your help desk and I will do some diagnostics tests to get this issue resolved.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#8
User is offline   XSV 
Posted 21 July 2009 - 04:40 PM

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QUOTE (Craig Brass @ Jul 21 2009, 08:46 AM) <{POST_SNAPBACK}>
Your URL should be like http://www.yourdomain.com/helpdesk/

If you like, you can PM me some test login details to your help desk and I will do some diagnostics tests to get this issue resolved.


It is currently setup on http://support.domain.com/ and that is what is entered into the URL field. Is there an issue with sub-domains?


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#9
User is offline   Craig Brass 
Posted 21 July 2009 - 07:54 PM

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Subdomains work fine for me. If you could PM me some test login details to your desk, I will take a look for you.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#10
User is offline   XSV 
Posted 23 July 2009 - 03:34 PM

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QUOTE (Craig Brass @ Jul 21 2009, 08:54 PM) <{POST_SNAPBACK}>
Subdomains work fine for me. If you could PM me some test login details to your desk, I will take a look for you.


I ended up running uninstall in FF then reinstalled and recreated the account and got it to work. smile.gif

Only issue I have seen now is that it doesn't pick up every key I type, so I have to double or triple hit hit a key often while typing, have you noticed any issues typing in the chat window?

Thanks.
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#11
User is offline   Craig Brass 
Posted 23 July 2009 - 06:11 PM

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Do you know if this happens when you are typing into normal text boxes in the browser?
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#12
User is offline   veejar 
Posted 11 August 2009 - 10:25 AM

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QUOTE (Craig Brass @ Jul 23 2009, 07:11 PM) <{POST_SNAPBACK}>
Do you know if this happens when you are typing into normal text boxes in the browser?


I can confirm that text input in other forms in FF works as normal but text input when chatting to anyone via the Live Support module is hampered by the apparent 'missing' of every 4th or 5th keystroke...
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