[Chad]

Firstly, the Kayako API is the best, I'm very happy you've created it and grateful for it as it will serve our needs perfectly.

My PHP skills are not that good when it comes to dealing with Arrays, so I'm requesting a little assistance. If someone could provide me with some example code that would be great.

I need to store the values of the array keys in a variable.

For example, the API is giving me back the following when using the getSubmittedTicket function.

CODE

Array
(
    [id] => 1
    [mask] => MLY-633303
    [department] => 1
    [status] => 1
    [priority] => 1
    [startdate] => 1243844175
    [lastactivity] => 1243848115
    [subject] => Test Ticket
    [posts] => Array
        (
            [0] => Array
                (
                    [id] => 1
                    [date] => 1243844175
                    [userid] => 1
                    [fullname] => Carolina Johnson
                    [email] => cmeneses89@yahoo.com
                    [edited] =>
                    [editedbystaffid] => 0
                    [editeddate] => 0
                    [ishtml] =>
                    [staffid] => 0
                    [contents] => Simply a test ticket
                    [attachments] => Array
                        (
                        )

                )

            [1] => Array
                (
                    [id] => 2
                    [date] => 1243848115
                    [userid] => 0
                    [fullname] => Chris Hankins
                    [email] => sales@afakedomain.com
                    [edited] =>
                    [editedbystaffid] => 0
                    [editeddate] => 0
                    [ishtml] =>
                    [staffid] => 1
                    [contents] => Everything is fine on this account, please take a look at it and stop being a idiot.<br />
<br />
Thanks,<br />
Chris
                    [attachments] => Array
                        (
                        )

                )

        )

)

The PHP code I'm using wont actually give back the "Post" only the ticket details at the beginning.

I'm looking to do something like this . . .

CODE

<?
echo "$result[fullname][0]"
?>

This would then echo "Carolina Johnson".


Can someone please give me some advise on looping through this information and storing the values in variables?

Thanks!

[Andrew Gillard]

I'm not 100% sure of what you want to do, but I'll take a guess. Let me know if I don't quite answer your question

When accessing elements of a multi-dimensional array (i.e. an array containing other arrays), you need to provide the keys in the order that they're displayed in the var_dump() output that you posted. In this case, the full name of the ticket poster would be:

CODE

echo $result['posts'][0]['fullname'];

If you're wanting to access details of every single post in the ticket, the best way of doing that would be using the "foreach" statement, which exceutes a block of code for every element of an array:

CODE

foreach ($result['posts'] as $post) {
    echo $post['fullname'] . "<br />\r\n";
}

In this example, $post will be the numbered array elements of the "posts" array - i.e. it will have all of the id, date, userid, fullname, email, etc. elements that are accessible by using $result['posts'][0]['....'].

Hope this helps.