Craig Brass Systems Forum: What is currently possible with this API? - Craig Brass Systems Forum

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What is currently possible with this API? Utilising this API, what could one achieve?

#1
User is offline   wm. 
Posted 20 May 2009 - 09:30 PM

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Could we add a tab to our internal CRM which would pull in all the tickets for a particular Customer Id number (stored in a custom field in Kayako)?

Could we create phone tickets from our CRM which would set the tickets to a particular status, set the phone number, name, email address, content etc, as well as populate custom fields in Kayako? Could this new ticket be set to send an auto-responder to the contact?


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#2
User is offline   Craig Brass 
Posted 21 May 2009 - 08:27 AM

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You could pass a user's email address to Kayako and it would bring back all tickets via the API.

You can only create new tickets if you provide an email address.

This API is basically to replace the customer side of Kayako and put it inside your own application. It is not to perform staff actions.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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