[RandyJohnson]

I am assuming that the following code will stop Kayako from sending an autoresponse:

function putTicket($title,$message)
{
return CBS_KayakoAPI::submitTicket(KAYAKO_API_USERNAME,
HSA_PASSWORD,
*** email address ****,
getDepartmentID('Website Additions'),
getPriorityID('Low'),
'HSA Website',
$title,
$message,
false,
0,
''
);
}

Unfortunately, I still get the autoresponse email.

Is there some other parameter that also needs to be set to disable autoresponses?

Randy

[Andrew Gillard]

Sorry about that, I've now fixed it and released a new version. Please download that and try it (only /lib/api.class.php has changed, if that makes it easier to update) - hopefully it will work fine now, but let me know if you come across any futher issues.