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Could not connect to server tried on 2 different PCs

#1
User is offline   Arun 
Posted 02 April 2009 - 12:07 AM

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I have tried configuring on 2 different PCs but I keep getting "Could not connect to server, Check your settings and try again". I am pretty sure that the settings are correct since it is working for my colleagues (with same login) on their PCs (different location). I have tried using 2 different connections as well and disabled firewalls too. I am stumped on what could be blocking it even on both my PCs? Is there any log to check?

BTW I am using FF 3.0.8 and latest client
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#2
User is offline   Craig Brass 
Posted 02 April 2009 - 08:21 AM

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What version of Kayako are you running (shown on the /staff/ and /admin/ login pages)?
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#3
User is offline   Arun 
Posted 02 April 2009 - 10:17 AM

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3.50.06

BTW as mentioned earlier, it is working fine for my colleagues on their PCs.
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#4
User is offline   Craig Brass 
Posted 02 April 2009 - 08:30 PM

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Can you try deleting your FireFox profiles (you can simply move the folders to the desktop for now) so a new one gets created? http://support.mozilla.com/en-US/kb/Profiles explains it. You can then reinstall the application and see if it connects.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#5
User is offline   cmonteiro 
Posted 01 July 2009 - 09:34 PM

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I´ve tried to follow this procedure and it was not successful.
I´m using version 3.50.6 btw.


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#6
User is offline   Craig Brass 
Posted 02 July 2009 - 05:55 AM

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What FireFox version are you running?
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#7
User is offline   cmonteiro 
Posted 03 July 2009 - 01:12 PM

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The latest. 3.5
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#8
User is offline   Craig Brass 
Posted 03 July 2009 - 01:57 PM

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Can you create a test staff account and PM me the username and password? I'll do some testing.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#9
User is offline   cmonteiro 
Posted 07 July 2009 - 02:29 PM

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**Duplicated**
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#10
User is offline   cmonteiro 
Posted 07 July 2009 - 02:29 PM

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How does it connect to the server? Maybe there´s something blocking the communication..
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#11
User is offline   Craig Brass 
Posted 07 July 2009 - 02:43 PM

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Just the same way as the official client connects. If that connects fine, it should work.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#12
User is offline   veejar 
Posted 09 July 2009 - 04:33 PM

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Hi Craig

I'm also facing similar issues as of 7th July. Prior to that, everything was working fine and I have made no changes to my system. Weird!

I've sent you a PM with details of a test account I've set up to enable you to test it out yourself.

kind regards,
Rajeev


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#13
User is offline   Craig Brass 
Posted 09 July 2009 - 06:48 PM

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We are working on getting logging enabled to debug these issues.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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