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URL Issue

#1
User is offline   andrewking2 
Posted 20 February 2009 - 04:01 PM

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I just stumbled across this add-on, and it's a fantastic idea, and thanks for making it.

I do have an issue that prevents me from using it so far though. Our SupportSuite is setup under a url like this: https://support.oursite.com/ with no sub directory, and only HTTPS access. Unfortunately, when attempting to add to your firefox add-on, it simply says cannot connect.

I have double checked that https://support.oursite.com/ is indeed what my Kayako LiveResponse app shows as well, and that works fine.

I'm just wondering if it's some issue with HTTPS only, or if it's an issue with not using a sub-folder, but a sub-domain, that is causing the issue.

Any help would be appreciated, and keep up the good work.
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#2
User is offline   Craig Brass 
Posted 22 February 2009 - 08:57 AM

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Just tested and confirmed as a bug. I'll forward this on to the developer.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#3
User is offline   Nasir 
Posted 22 February 2009 - 06:35 PM

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It does not work with http://support.domain.com/ as well.

Even if its not https
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#4
User is offline   Craig Brass 
Posted 22 February 2009 - 10:05 PM

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It works fine for me on standard http but not https.

What version of Kayako (shown on the admin and staff login pages) are you running?
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#5
User is offline   Nasir 
Posted 23 February 2009 - 02:11 PM

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My SupportSuite version is 3.40.01, My useragent is

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b2) Gecko/20081201 Firefox/3.1b2

I ran httpsniffer and i think it logs in.

HTTP/1.1 200 OK
Content-Length: 266
Content-Type: text/html
Server: Microsoft-IIS/6.0
X-Powered-By: PHP/5.2.6
Set-Cookie: SWIFT_sessionid190=bfdac62680d9584bb701c598483752fb; path=/; domain=support.domain.com
X-Powered-By: ASP.NET
Date: Mon, 23 Feb 2009 14:05:26 GMT

(i have changed the domain in the sniffer output above)

But still it shows the error as shown in the attached image.

Attached File(s)


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#6
User is offline   andrewking2 
Posted 23 February 2009 - 04:18 PM

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QUOTE (Craig Brass @ Feb 22 2009, 03:05 PM) <{POST_SNAPBACK}>
It works fine for me on standard http but not https.

What version of Kayako (shown on the admin and staff login pages) are you running?


I am running 3.40.01 as well.
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#7
User is offline   Craig Brass 
Posted 23 February 2009 - 08:48 PM

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Aha, it is FireFox 3.1 causing the issue. I haven't tried it yet myself (it being beta only at this stage). I'll get the developer to look into it anyway.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#8
User is offline   andrewking2 
Posted 24 February 2009 - 01:02 AM

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QUOTE (Craig Brass @ Feb 23 2009, 01:48 PM) <{POST_SNAPBACK}>
Aha, it is FireFox 3.1 causing the issue. I haven't tried it yet myself (it being beta only at this stage). I'll get the developer to look into it anyway.


I'm using Firefox 3.06 though, and issue is present with Kayako 3.40.01.

The only things we have different are that we have HTTP access disabled, and only HTTPS access, and our SupportSuite is accessed through a sub-domain redirect, in that we use https://support.ourdomain.com instead of https://ourdomain.com/support, so unless either of those things are the root cause, I'm not sure what's happening.

Any help on this would be great, as I hate the Kayako app with it's IE core...
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#9
User is offline   Craig Brass 
Posted 24 February 2009 - 11:35 AM

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That screenshot you posted said "FireFox 3.1 Beta 2" in the title.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#10
User is offline   Nasir 
Posted 24 February 2009 - 01:37 PM

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Thank You

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#11
User is offline   Nasir 
Posted 24 February 2009 - 01:38 PM

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That screenshot was mine.
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#12
User is offline   Nasir 
Posted 24 February 2009 - 01:54 PM

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I can confirm now that it does not work with subdomain. HTTPS is not the issue.

I downloaded firefox 3.0.6 to test that.
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#13
User is offline   Craig Brass 
Posted 24 February 2009 - 09:10 PM

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Ok - I need to wake up. Didn't notice two people were having this issue!

Confirmed. It isn't working on subdomains nor is it working on SSL. Will get the developer onto both. Thanks for the report.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#14
User is offline   Nasir 
Posted 27 February 2009 - 01:34 PM

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Craig Any idea when the fixes will be available?
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#15
User is offline   Craig Brass 
Posted 28 February 2009 - 11:07 PM

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Another week or so. The developer is busy with another project at the moment.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#16
User is offline   Harry Grinling 
Posted 27 March 2009 - 06:42 AM

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Hi Craig,

Was wondering if there was any update on this issue and when you think it maybe fixed?

Thanks

Harry.
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#17
User is offline   Craig Brass 
Posted 27 March 2009 - 02:10 PM

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The developer tells me an update will be released fixing a stack of bugs within the next few days.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#18
User is offline   Craig Brass 
Posted 31 March 2009 - 07:16 PM

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Ok, subdomains fixed in 0.0.21. HTTPS will be fixed in 0.0.22 which will be released in the next few days.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#19
User is offline   Craig Brass 
Posted 31 March 2009 - 09:41 PM

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HTTPS support now added sooner than I thought. Download the latest version to get this working.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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