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Bug on firefox 3 / linux I can't see what some writes

#1
User is offline   twister 
Posted 14 January 2009 - 04:13 PM

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When I start a staff chat, for every message sent I receive this message: Unable to deliver the chat message. Please wait for the chat session to begin.

When a customer start a chat request, I can't read what he writes... I need to go to chat history to read.
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#2
User is offline   Craig Brass 
Posted 14 January 2009 - 05:09 PM

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Have you got a Windows machine you can run the official client on to rule out it being your install of Kayako as I can't reproduce this.
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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#3
User is offline   twister 
Posted 24 January 2009 - 01:29 PM

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I've tested on Windows and I have the same problem on this platform too.

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#4
User is offline   Craig Brass 
Posted 24 January 2009 - 07:20 PM

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What version of Kayako are you running? Have you modified it in any way? When you did updates, did you revert the required templates?
Craig Brass
Managing Director and Chief Software Architect - Craig Brass Systems
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