[moosarka]

Andrew,

It looks like getSubmittedTickets might not return the correct result set. In the function, the where clause which retrieves the list of tickets for a given email uses the userid criteria. You may want to change the criteria to match against the email instead.

When a ticket is created, it's userID is set. However, you can always edit the ticket's owner email address, but the userid remains the same.

from: $whereClauses[] = 'userid=' . ((int) $userId);
to: $whereClauses[] = 'email="'. $email .'"';

What do you think?

Peter

[Craig Brass]

The GetSubmittedTickets would also be wrong then wouldn't it as this is getting all tickets owned by the user id of the email address supplied via the API?