[moosarka]

Hi guys;

in the API, getDepartmentList returns an array of public-only departments. Anyway thoughts on how we can adjust for getting the full department list?

Thanks,

[Andrew Gillard]

Hmm. Given that the getDepartmentsList method returns an array of departments, each of which having a "ispublic" attribute, I would expect it to return all departments, both public and private, leaving it up to the API implementer to decide which to show.

If that isn't what's actually happening, I can only assume that the internal Kayako function that we call to get that list isn't returning what we expect. I'll look into it for you

[Andrew Gillard]

Yes, I've confirmed that the Kayako function that we call to get that list of departments only returns public departments, which is helpful. Bear with me and I'll get that fixed in the API.

I suspect that getStatusList() and getPriorityList() may well have the same bug, so I'll fix them at the same time, if necessary.

[Andrew Gillard]

Try replacing your api.class.php file (/integrationapi/lib/api.class.php from your helpdesk install directory) with the attached file. If that works properly and fixes the bugs that you've been experiencing (please let us know!), I'll upload it as API version 1.0.2. It's passed my tests, obviously, but testing it on a barely-changed installation is rarely the same as testing on a fully operational system.

Thanks for reporting this

Attached File(s)

•  api.class.php (26.5K)
  Number of downloads: 4

[moosarka]

Try replacing your api.class.php file (/integrationapi/lib/api.class.php from your helpdesk install directory) with the attached file. If that works properly and fixes the bugs that you've been experiencing (please let us know!), I'll upload it as API version 1.0.2. It's passed my tests, obviously, but testing it on a barely-changed installation is rarely the same as testing on a fully operational system.

Thanks for reporting this

I certainly will Andrew. Thanks for the prompt response and fix. I am building out a small app to integrate with our CRM system. Great piece of work you've got going here Andrew.