[DaviXX]

Hi Craig, Hi Andrew,

Until you make the same things, or a better way, i permit to provide this information :

Using the SOAP API provided by CBS, i have been blocked by the need to have a ByStatus version of following function :
- getTotalSubmittedTickets()
- getSubmittedTickets()

So i made a patch creating :
- getTotalSubmittedTicketsByStatus()
- getSubmittedTicketsByStatus()

both now provide an additionnal parameter "statusids", an array of integer listing the ids of the status to select, an empty array says "all statusids"

Here is the patch : integrationapi_davixx-1.0.1-20081113.patch

More informations can be found at Kayako SupportSuite, Craig Brass Systems Integration API - a simple ByStatus extend

I invit you to make remarks, idea and suggestions.

Please excuse my bad english.

Best regards,