[Craig Brass]

Currently, if you want to have a constant check for new Tickets and new Ticket Replies, you can use Kayako's InstAlert and if you want to answer incoming Live Support, you have to use Kayako's WinApp. Unfortunately, the main draw back of both of these applications is that they are only available for Windows. Another disadvantage is that they are separate applications and combined, they have 13mb installers.

We are providing a FireFox Addon which combines both of these applications into one small package that will work on any operating system that supports FireFox.

 Ticket_Toolbars.jpg (113.1K)
Number of downloads: 456  Live_Support_Visitor_List.jpg (46.37K)
Number of downloads: 467  Live_Support_Chat_Window.jpg (37.93K)
Number of downloads: 416

You can download the FireFox Client for Kayako by clicking the download link below. More information on setting it up can be found in our FireFox Client for Kayako forum. You can also use this board to post any questions you may have and to report any bugs you find.

 FireFox_Client_for_Kayako_1.0.3.xpi (832.07K)
Number of downloads: 4180

[Craig Brass]

Version 0.0.7 :-
* Fixed save settings issue on Mac / Linux.
* Added much of the Live Support functionality (for testing only - not fully working).
* Fixed various other bugs and improved stability.

[Craig Brass]

Version 0.0.8 :-
* Fixed character encoding issues.
* Forced user to use FireFox 3.0.
* Default settings on live support page.
* Checking connection popup when adding / editing an account.
* Tool Tips in various places.
* Live Support compression support added.

Please note Live Support is still not ready and working.

[Craig Brass]

Version 0.0.9 :-
* Fixed ticket title issue in popups.
* More work on Live Support side. Still not complete yet however.

[Craig Brass]

Version 0.0.12 :-
* Added the ability to disable alerts but still have the toolbar refreshing showing tickets in each department.
* Added the ability to go through HTTP Authentication to get to the help desk.
* Loads more work on Live Support functionality. Very *NEARLY* working.

[Craig Brass]

Version 0.0.13 :-
* Live Support is now fully working!

[Craig Brass]

Version 0.0.14 :-
* Tided up user interface.
* Window now flashes if new message or new chat is requested.
* Various fields on visitor data are now populated which were not getting populated before.
* Implemented transferring of chats to other staff members.
* Implemented banning visitors.
* Implemented the ability to view chats if the user is chatting with another staff member.
* Implemented viewing and adding notes.
* Double clicking a chat request now accepts that chat.
* Implemented chat history.
* Added Request Chat and Forced Chat to right click menu for a visitor.
* Implemented Push Image, Push URL and Push Code.
* Implemented Canned Responses.
* Stabilised connecting and disconnecting.

[Craig Brass]

Version 0.0.15 :-
* Various interface design tweaks.
* Added IP Hide List to hide visitors with certain IPs from the visitor view window. Per account setting.
* Added ability to disable sounds for new visitors, new chat requests and new messages.
* Visitor Total Time is now counted locally to save time jumps.
* All toolbars are now hidden on the visitor / chat window.
* Holding down Shift while pressing Enter now adds a new line.
* Referrer field now shows what it should.
* Added ability to copy values (like IP Address) from the Information box when viewing a visitor.
* A requesting chat now flashes red.
* Country flags now show next to the country.
* Added ability to change status.
* Reordering of the visitor window now works by clicking the column titles.
* Added the ability to have a greeting message that is automatically sent to the user on a new chat being opened.
* Added ability to hide empty departments on the ticket toolbars.
* Added ability to hide departments by name from the ticket toolbars. Per account setting.

[Craig Brass]

Version 0.0.16 :-
* General tidying up of the user interface.
* Hitting F5 no longer disconnects and reconnects you. It now refreshes the visitor list or refreshes the chat messages.
* Fixed status change issues.
* Adding a greeting message when you have active chats no longer sends them all this message.
* Typing a dot in the IP boxes now moves you onto the next box.
* Some implementation of notification messages. This should work on Mac OS X's Growl now, too.

[Craig Brass]

Version 0.0.17 :-
* Fixed Ok button on Add New IP / IP Range to Hide.
* Removed close button from visitor view tab.
* Removed ticket toolbars from live help window.
* Added ability to disable / enable individual alerts (sound and message).

[Craig Brass]

Version 0.0.18 :-
* Ok button now shows on settings menu pages under Linux.
* HTTP Authentication tick box unticked by default on adding a new account.
* Tidied up Live Support Settings page.

[Craig Brass]

Version 0.0.21 :-
* Fixed conflict with Fox Marks / Xmarks latest version.
* Renamed to FireFox Client for Kayako as per Kayako's request.
* Gave the application a logo.
* Fixed subdomain issue.
* Ticket checking sessions are now re-used to avoid loads of sessions active inside Kayako and waiting for them to expire.
* Fixed white background issue on Macs.
* Removed duplicate buttons on Macs.

[Craig Brass]

Version 0.0.22 :-
* Added support for HTTPS.
* Removed mark as away after feature as there is no way to detect this in FireFox currently.

[Craig Brass]

Version 1.0.0 :-
* The ticket check now closes the session after performing the check.
* There is now optionally a sound alert when a new ticket comes in.
* You now have the ability to show all accounts on the one menu.
* When show all accounts on the one menu is disabled, the number of tickets now show in brackets after the account name.
* Big gaps between menu rows that appeared in FireFox 3.5 have been removed.
* The ability to save a log for debugging now exists.
* Live Help is now opened by clicking the image of two users.

[Craig Brass]

Version 1.0.1 :-
* Fixed delete account issue where it would error when clicking ok on the settings window after deleting.
* Fixed add account issue where it would simply not add the account when it looked like it had.

[Craig Brass]

Version 1.0.2 :-
* Fixed saving of logs under Mac.
* Fixed errors for Show X Rows setting.

[Craig Brass]

Version 1.0.3 :-
* Saving a log on a Mac now saves the correct permissions to be able to open the log.
* Ticking "All Accounts on One Menu" now ignores if the number of rows setting is set as 0 or a number higher than the amounts of accounts there are.